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 Does Sony Owe You Anything For The PSN Outage?

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PostSubject: Does Sony Owe You Anything For The PSN Outage?   Does Sony Owe You Anything For The PSN Outage? - Page 2 Clock14Tue Apr 26, 2011 4:24 pm

First topic message reminder :

http://kotaku.com/#!5795055/does-sony-owe-you-anything-for-the-psn-outage


Owen Good —

The PlayStation Network has been down for a solid two days. We don't know when it will end. All we know, in its third day, is that Sony says an "external intrusion" is responsible for the outage. All multiplayer gaming is conked. Some downloadable titles are completely unplayable. (Those good old title updates are still being served, though.) Does Sony owe anyone anything for the inconvenience?

Remember, this isn't the first time the PlayStation Network has suffered prolonged outages. Last February, a clock error in older models of the PlayStation 3 confused 2010 for a leap year and prevented users from signing into PSN. And, of course, attacks earlier this month by Anonymous succeeded in bringing down PSN intermittently, at least until Sony's security contractors figured out how to block them and Anonymous itself called off the operation.

This, however, is much more than a DDoS attack taking things out of commission for a couple of hours. We'd been told to expect an outage at least as long as a couple of days. And when PSN is down, that means access to the PlayStation Store and all multiplayer gaming are gone, and even certain titles are completely unplayable, online or offline.

Should Sony offer anything to their PSN customers? Are they even obligated to? It's tricky because, unlike Xbox Live, you can take advantage of all online multiplayer features with a free account over PSN. So for millions of users, the service most often used over PSN is "free," (or at least assumed into the retail cost of the game.) Were this Xbox Live, we'd likely be seeing free months tacked onto folks' Gold subscriptions left and right.

Maybe that should happen for subscribers to PlayStation Plus, but offering everyone a free month of that would look to some like a cynical way to hook people into the service. Not to mention existing PlayStation Plus subscribers would see some dilution of the exclusives and offers they get through the service during that freebie period.

A free downloadable game? If it's one published by SCEA, perhaps. More likely we'd see some kind of secondary offer - a movie rental or a piece of downloadable content.

Still there are some games that cannot be played at all because of DRM requiring you to log into PlayStation Network - notably Capcom's Bionic Commando Rearmed 2 and Final Fight. I own both. Should I get some kind of refund or credit to my PlayStation wallet? With more than 70 million subscribers, even a dollar credit to everyone makes this an extremely expensive gesture for Sony.

Maybe, if this really is an external intrusion, and PSN has been brought down through no fault of Sony's, maybe it doesn't feel compelled to offer anything. And maybe you don't feel they should either.
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PostSubject: Re: Does Sony Owe You Anything For The PSN Outage?   Does Sony Owe You Anything For The PSN Outage? - Page 2 Clock14Wed Apr 27, 2011 1:12 pm

Wait....you mean you couldn't chat with people who were playing other games before?

The !*@#.
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PostSubject: Re: Does Sony Owe You Anything For The PSN Outage?   Does Sony Owe You Anything For The PSN Outage? - Page 2 Clock14Wed Apr 27, 2011 1:16 pm

HARM wrote:
Wait....you mean you couldn't chat with people who were playing other games before?

The !*@#.

Yes you couldn't, there was only game chat lol, and mabye private chat, but I don't own a ps3 so I don't know about the latter :ed:

Seems as though Sony want to inbalance the axis between PSN and XBL which is already slightly towards PSN from the opinion of the general public due to it being free lol.
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PostSubject: Re: Does Sony Owe You Anything For The PSN Outage?   Does Sony Owe You Anything For The PSN Outage? - Page 2 Clock14Wed Apr 27, 2011 2:11 pm

Shinra_Tensei wrote:
HARM wrote:
Wait....you mean you couldn't chat with people who were playing other games before?

The !*@#.

Yes you couldn't, there was only game chat lol, and mabye private chat, but I don't own a ps3 so I don't know about the latter Does Sony Owe You Anything For The PSN Outage? - Page 2 412589

Seems as though Sony want to inbalance the axis between PSN and XBL which is already slightly towards PSN from the opinion of the general public due to it being free lol.

that's why XBL has a bigger online population....
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PostSubject: Re: Does Sony Owe You Anything For The PSN Outage?   Does Sony Owe You Anything For The PSN Outage? - Page 2 Clock14Wed Apr 27, 2011 2:23 pm

HARM wrote:
Shinra_Tensei wrote:
HARM wrote:
Wait....you mean you couldn't chat with people who were playing other games before?

The !*@#.

Yes you couldn't, there was only game chat lol, and mabye private chat, but I don't own a ps3 so I don't know about the latter Does Sony Owe You Anything For The PSN Outage? - Page 2 412589

Seems as though Sony want to inbalance the axis between PSN and XBL which is already slightly towards PSN from the opinion of the general public due to it being free lol.


that's why XBL has a bigger online population....


Does it? I didn't go into figures, just going on what everyone who owns both a ps3 and 360 states - I've been indoctrinated into believing PSN is apparently better w/o trying it XD.

One reason why XBL has a bigger online population at present is due to the reason why I'm on XBL; at the time of the 360 and PS3 [slightly after] being released, the 360+XBL was cheaper than PS3+PSN, for more features.

Tbh I think they are both equal in what they have going for each systems, but I'd think we would need a Wii only user to judge which one would be better :problem:
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PostSubject: Re: Does Sony Owe You Anything For The PSN Outage?   Does Sony Owe You Anything For The PSN Outage? - Page 2 Clock14Wed Apr 27, 2011 5:28 pm

HARM wrote:
Wait....you mean you couldn't chat with people who were playing other games before?

The !*@#.
Ofc you could!
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PostSubject: Re: Does Sony Owe You Anything For The PSN Outage?   Does Sony Owe You Anything For The PSN Outage? - Page 2 Clock14Wed Apr 27, 2011 5:29 pm

ZeroGearM wrote:
HARM wrote:
Wait....you mean you couldn't chat with people who were playing other games before?

The !*@#.
Ofc you could!

lolwut?
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PostSubject: Re: Does Sony Owe You Anything For The PSN Outage?   Does Sony Owe You Anything For The PSN Outage? - Page 2 Clock14

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